THE BOARD OF DIRECTORS
GOVERNANCE
As the Chairman of the Board of Directors, we are very pleased to WELCOME you all to Hale Community Support’s (Hale) website. The Board is governed by a Constitution and has in place a Board of Directors Policy, a Code of Conduct and an Instrument of Delegations of Authority and Responsibility. Since its establishment, Hale has always been trying to empower both our participants and workers to stand up against human rights abuses. At the outset, Hale has set its priorities as to allow our participants and families including members of the community to measure its success:
NDIS Compliant
We will be a practical and active organization, delivering high quality services that people need, want and can utilize their NDIS Plans effectively.
Skilled Workforce
We have a committed and suitably skilled group of workers and leaders who are valued for their contributions and care about the people they work with.
Asset Management System
We will continue to develop a robust system to properly manage our current assets responsibly, and explore opportunities to expand our assets to increase opportunities for people receiving our services and ensure our viability.
Quality services
There are 3 main standards we strive to improve and achieve each time:
- Increase customer satisfaction and loyalty
- Implement a continuous improvement program
- Benchmark operations
Incidents & Complaints Management
We will continuously review how we work to ensure we are always improving our practices and internal systems in managing the incidents and complaints effectively, and comply with the legal requirements and industry standards.
THE BOARD OF DIRECTORS
All Board Members (except the Chief Executive Officer) are non-executive directors, acting in a voluntary capacity.
Board of Directors’ responsibilities
The Board is elected by the Members and is made up of between three and five directors including the Chairperson and Secretary. Processes and policies are in place to review the performance of the Board and to identify likely new director candidates who will add to the diversity and expertise of the Board.
