Hale Community Support

Welcome to Hale Community Support

Hale Community Support (HCS) is a trusted NDIS provider that has been operating for more than a decade, delivering 24/7 disability support across Western Sydney and beyond. We specialise in supporting people from diverse and multicultural backgrounds through safe accommodation, personal care, community access, and tailored, person‑centred supports.

Our approach is rooted in Pacific Island values of family, respect, faith, and love, combined with an Australian commitment to rights, inclusion, and high‑quality support for people with disability. This unique blend creates warm, culturally safe environments where participants feel understood, respected, and truly at home.

HCS specialises in supporting participants with mental health needs and complex behaviours, providing structured, consistent support, implementing positive behaviour strategies, and give collaborative care with families and other professionals to promote safety, stability, and quality of life.

We are also a licensed PALM (Pacific Australia Labour Mobility) provider, enabling us to ethically recruit skilled Pacific Island workers to help address workforce shortages in disability support, aged care, and agriculture.

To ensure the best possible care, our carers are consistently trained and upskilled in:

Best-practice disability, mental health, and aged care
Supporting complex behaviours using positive, evidence-based approaches
Cultural competency and effective communication
NDIS standards, safeguarding, and participant rights

Why choose Hale?
You will benefit from over ten years of experience, culturally attuned and specialised support (including mental health and complex behaviours), and a well-trained, stable workforce that treats participants like family and is committed to helping each person live the life they choose.

The organisation is committed to upholding the objects and principles of the United Nations Convention on the Rights of Persons with Disabilities (2006) and the NDIS Code of Conduct, which together promote safe, ethical, and high‑quality service delivery. Central to this commitment is the recognition that people with disability have the same fundamental human rights as every other member of Australian society, as well as the right to have their individual needs understood and met, regardless of the nature, origin, type, or degree of their disability.

OUR SERVICE AMBITIONS

We strive to:

Place each person’s goals, strengths, and preferences at the centre of support.
Provide specialised assistance for people with mental health needs and complex behaviours.
Maintain a consistently well‑trained workforce that understands cultural diversity and complex care.
Uphold the UN Convention on the Rights of Persons with Disabilities and the NDIS Code of Conduct in all we do.

As a licensed PALM provider, we also help build a strong, culturally diverse workforce to meet care needs now and into the future.

Our ambition is simple: to serve with integrity and respect, and to help every person live with dignity, independence, and hope.

Respect for inherent dignity, individual autonomy including the freedom to make one’s own choices, and independence of persons

Non-discrimination

COVID-19: Check www.health.gov.au, your local state/territory health department’s website and our COVID-19 updates page for the latest information.

In-person services: With restrictions easing up our offices are open. Visitors will have their temperatures checked and sanitized upon entry. Read more on the COVID-19 updates page.

MISSION

Our mission is to provide high-quality disability support that empowers individuals to live with choice and independence, and to responsibly manage labour mobility pathways through the PALM Scheme, creating sustainable employment opportunities in Australia.

VISION

To create a future where people are empowered through quality support services and sustainable employment pathways that enhance family wellbeing and national development.